Quest Diagnostics

MIT LGO has provided Quest Diagnostics with engineering and analytical know-how during a company-wide transformation. MIT graduates in senior leadership roles championed Quest to join LGO in 2013. The partnership has focused on bringing automation and analytics into the company’s diagnostic testing services. LGO students have been on the front lines while Quest has consolidated regional laboratories into a new automated facility outside Boston. LGOs have also helped Quest with critical courier logistics, sustainability, and workforce aspects related to their change management challenges. Prof. Zeynep Ton of MIT Sloan, known for her book The Good Jobs Strategy, consults with Quest’s senior leadership and advises LGO students on applying this approach to Quest’s operations.

Internships & Thesis

Number of internships with LGO: 6
Impact: LGO students were instrumental in launching automation and developing scheduling algorithms within Quest’s new laboratory. With the lab online, LGO interns reviewed the Quest network and identified bottlenecks that allowed the company to level-load the laboratory. Another project developed best practices for Quest sites to reduce medical reagent waste and improve the company’s sustainability efforts. Most recently, LGO students are working with front-end lab technicians to improve their workflow and increase productivity.
Locations: Quest internships since 2014 have been conducted at their laboratory outside Boston.