Massachusetts General Hospital

The LGO partnership with Massachusetts General Hospital (MGH) has led to major improvements in its operations and patient experience. A recent LGO intern developed an appointment scheduling system that will increase capacity in the hospital’s Cancer Center Infusion Unit by up to 33%. Thousands more patients can get chemotherapy, blood transfusions, and infused antibiotics each year. Other LGO projects have looked at boosting primary care efficiency for an aging patient population, and optimizing how MGH manages surgical supply stock for its 58 operating rooms.

MGH’s research engagement with LGO is particularly strong because LGO students can take part in a larger research initiative involving MIT and the hospital. MGH intentionally links projects together from semester to semester, LGO to LGO, for maximum impact.

All MGH internships are based at the hospital’s facilities in downtown Boston.

Liz Ugarph (LGO ’17)

Research topic: Systems Optimization
Liz evaluated and refined a flexible team-care and bed assignment protocol. As a result, inpatient physicians can begin care for patients waiting for an inpatient bed but are still physically in the Emergency Department.

Adam Marshall (LGO ’16)

Research topic: Data Analysis & Analytics
This project addressed rising demand for infusion treatments at MGH to fight diseases such as rheumatoid arthritis. Adam and his MGH colleagues analyzed data on staffing levels and patient flows, and created a new algorithm to allow more flexible scheduling practices and increase available infusion sessions.

Thomas Sanderson (LGO ’14)

Research topic: Systems Optimization
Sanderson developed ways to improve the prescriptions section in MGH’s internal medicine practice. He segmented and pooled the prescription workflows, creating a more efficient prescription management system.

Retsef LeviRetsef Levi

MIT Sloan Professor of Operations Management; management faculty co-director of LGO

Professor Levi leads several collaborative research efforts with major hospitals in the Boston area. He has advised every LGO intern at MGH. As lead investigator for an MIT/FDA contract, he is developing a risk management approach for contaminated food and drug products. He has also developed operational risk and process safety methodologies for the health care, pharmaceutical, and oil industries. His recently published papers focus on shortening wait times for non-elective surgical patients and on maintenance and flight scheduling for stealth aircraft.

Prof. Levi has overseen 21 LGO internships since 2011 when MGH became a partner company.