Thomas A. Roemer
I am excited to arrive in Boston next week and to start the formidable task of taking over from Don. I have been a supporter of LGO ever since I first taught in the Program in 2001, and am truly honored to serve as LGO's incoming Director. I have started to supervise internships and had the opportunity to welcome another outstanding group of incoming students in early June. I am looking forward to working with our partner companies and world-class faculty, but in particular, I am looking forward to meeting and working with you. You are the backbone of the program and I hope you will feel free to contact me any time with questions, feedback, or suggestions.
Thomas A. Roemer
Incoming Executive Director, MIT Leaders for Global Operations Program
This is a special issue of our alumni newsletter since it has Thomas’s first note to the alumni, and my last in my official capacity. As I have mentioned a number of times, I will still have some involvement with the program – continuing to teach, continuing to advise a few students, and helping with the transition. I will never forget the events of this spring, both the alumni conference and DonFest. And I will never forget any of you. I hope to stay in touch with all of you, and I know I am leaving the program in very capable hands.
Donald B. Rosenfield
Senior Lecturer, Sloan School of Management
Sean Whipple (left) with LGO Program Director Don Rosenfield. Whipple holds the Best Thesis Award prize, a new laptop donated by LGO partner company Dell Inc.
Sean Whipple received the Best Thesis Award for the LGO Class of 2014 for his thesis entitled "Predictive Storm Damage Modeling and Optimizing Crew Response to Improve Storm Response Operations."
In his thesis research during his LGO internship at National Grid, Whipple developed a model to help predict the scope and locations of power outages on an electric utility network as a result of a major storm such as Hurricane Sandy. He also created an optimization model to allocate repair crews across National Grid staging locations in response to the predicted damage to ensure the earliest possible restoration of power. The tools will help the network properly plan for storm events, and as more storms occur, the tools will increase their eﬃcacy.
"Sean’s thesis signifies how big data can have a huge impact in operations," said Professor of Management Georgia Perakis, one of Whipple’s thesis advisors and an LGO faculty co-director, adding that it is the best master’s thesis she has supervised.
"Rarely does one have the opportunity to be involved in such impactful work. Sean really had the right attitude, worked hard and produced great results. I am really proud of his work and him," Perakis said.
Todd Rosenfield (center) received two master’s degrees at Commencement on June 6, bringing the family’s MIT degree total to 10. With him are (left to right) his wife Runa, mother Nancy, father Don and brother Adam. Todd’s sister and fellow MIT alum Jennifer Rosenfield was in California and could not attend.
Even before Commencement last week, the Rosenfield family had an impressive collection of MIT degrees—but now they're into double digits.
Todd Rosenfield received two master’s degrees last week: an SM in mechanical engineering and an MBA from the MIT Sloan School of Management. He received the simultaneous degrees through the MIT Leaders for Global Operations program (LGO)—which his father, Don Rosenfield (who has three MIT degrees) has directed for 26 years.
The tradition got started in 1971, when Don received three MIT degrees (an SB in mathematics, and an EE degree and SM in operations research from the Department of Electrical Engineering and Computer Science) while his wife Nancy received her SB in mathematics after transferring to MIT from Smith. All three of their children also got undergraduate degrees from MIT: Jennifer in 1996 (biology), Todd in 2001 (mechanical engineering), and a pair for Adam in 2008—one in mathematics and one in computer science and engineering—bringing the family total to eight.
Daniel Kress, LGO '15
In four new videos, two LGO students discuss the value of LGO and how they put their education in the program to good use on their internships at partner companies.
While interning at Pfizer, Daniel Kress (LGO ’15) applied what he learned in his Operations Management class about matching capacity to changing demand over time. “The LGO internships allow you to dive deep into the technical side of the projects, but also bring it up to a high level on the business side and deliver your pitch to senior leadership who will make the decision on whether to move forward with your proposal,” he said.
Peer learning is another important benefit of LGO, according to Kress. “When we have discussions in class, it’s not just about what the faculty can contribute but what I can learn from the other students,” he said.
Chuck Cummings, LGO '14
Of his internship at Amazon, Chuck Cummings (LGO ’14) said, “the two key aspects I remember were that I got the opportunity to test the LGO skills and leadership traits I’d picked up from classmates and faculty, and that I had the chance to try things out to see what worked and what didn’t.” Cummings has accepted a position with Amazon in its Pathways operations leadership rotation program.
LGO classmates are also teammates and friends, Cummings said. “LGO is like a family. It all started in that first summer, where all of our significant others and our classmates built relationships that continued throughout the program and will continue after we graduate from LGO.”
Women from the LGO Classes of 1993-2016 joined a WLGO gathering in Cambridge
Almost two dozen women from the LGO Classes of 1993 to 2016 recently gathered at the Area Four restaurant in Cambridge to reconnect, reminisce and welcome the newest female students to LGO.
Women of LGO, begun by Michele Parrish (LGO '95), is an alumnae forum dedicated to maintaining ties among women graduates and current female students. The group holds networking events to “build new relationships and strengthen existing ones across classes so we can support each other during the journey to rewarding personal and professional lives,” said Melinda Manente (LGO ’95). "It’s a nice way to introduce the new class to our growing network."
“WLGO is a wonderful community of like-minded women who share wisdom and insights and provide support. As upwardly focused women in male-dominated industries, the sense of community and support is important,” said Emily Chang (LGO ’11). “The Boston event was a great way to welcome the newest female LGOs into the broader WLGO community, send off the graduating class, and solidify connections with local alums.”
For more information on WLGO, contact Michele Parrish at email@example.com.
Leigh Hafrey (l) is honored by Dean David Schmittlein as Teacher of the Year.
The MIT Sloan School of Management recognized four members of the LGO community for their accomplishments in 2013-14.
Leigh Hafrey, senior lecturer in communications and ethics and LGO’s leadership faculty lead, was named MIT Sloan’s Teacher of the Year. “Professor Hafrey is an excellent professor who has had an enormous impact on my academic experience,” a nominating student wrote. “Through his Leadership Stories class, he makes us think about aspects of leadership that will be very important in the future.”
LGO faculty co-director Georgia Perakis, the William Pounds Professor of Management, received the Jamieson Prize for Excellence in Teaching (see LGO story on April 2, 2014 for details).
Tom Sanderson (LGO ’14) won a Petersen Award, presented each year to two MIT Sloan MBA students who have made significant contributions to the community, and Nicola Tan (LGO ’14) received a Peer Recognition Award for a course selection worksheet.
MIT Sloan on the Road (SOTR) events are among the most important channels LGO uses to reach out to prospective students. Having alumni at these events is key to our success because no one knows LGO as well as you do. You are the best at marketing LGO, and you provide great value to potential applicants when you share the experiences you had during and after LGO.
To ensure the continued success of LGO, we would greatly appreciate if you would help us promote the program by attending a Sloan on the Road event in your area this summer/fall. The alumni registration link is not yet ready, but please save the date for an event near you!
7/14/14: Toronto, Canada
7/15/14: Detroit, MI
7/17/14: Chicago, IL
7/28/14: Houston, TX
7/29/14: Dallas, TX
8/14/14: New York, NY
8/18/14: Los Angeles, CA
8/19/14: Newport Beach, CA
8/20/14: Washington, DC
8/22/14: San Diego, CA (veterans event)
9/2/14: San Francisco, CA
9/3/14: Palo Alto, CA
9/4/14: Seattle, WA
9/8/14: New York, NY
9/11/14: Miami, FL
9/15/14: Cambridge, MA
9/18/14: Philadelphia, PA
You must also register online at http://mitsloan.mit.edu/mba/admissions/alumni-events1/. Thank you for your ongoing support. We hope to see you on the road!
MIT LGO Director of Admissions and Career Development
To connect LGO partner companies with potential LGO alumni job prospects, this year we’ve started a regular section listing LGO partner opportunities. If you work at a partner company and want to include a posting in this section, please contact Josh Jacobs.
At Amazon, we are seeking the best and brightest leaders in the manufacturing and operations space. Our leaders will be challenged to lead and develop large teams, as well as show the ability to analytically problem-solve in a very metrics-driven culture. We value strong engineering backgrounds and those who bring new and innovative ideas and solutions. Whether it is within our fulfillment center network or our supply chain and transportation groups, we are looking for individuals who can demonstrate a track record of successfully leveraging Lean Six Sigma tools and concepts to drive process improvement. Amazon is experiencing rapid expansion in North America and globally.
For any of these positions (except where noted), please contact Brent Gibbons.
Leader of Global Infrastructure Operations – Seattle
The leader of Global Infrastructure Operations will be responsible for Amazon’s datacenters globally. This position will own the datacenters and the operation of the datacenters once they have been built and commissioned as operationally ready. From the point of commissioning, the leaders will be responsible for security, safety, availability, operations and people. The leaders will be responsible for taking the datacenters and their people through a transition that more strongly brings Six Sigma and lean operations to our leadership, people and processes to ensure the highest quality. This transformation will be crucial to maintaining Amazon.com's competitive advantage in the industry.
This position will be a peer position to the leader of Networking, the leader of Datacenter Global Services (which is location strategy, acquisition, build of mechanical and electrical plants), the leader of Supply Chain and the leader of Hardware Engineering. The leader of Infrastructure Operations will lead a team of hundreds of full-time employees and a much larger number of contractors. This position will be responsible for hiring at a very high growth rate.
The leader of Global Infrastructure Operations must be a visible leader who earns the respect of our leaders and their teams due to the experience, strong communication skills, and deep knowledge of operations management. The role is highly impactful and will drive our success in a new market.
This position will be responsible for the following strategic focus areas:
Director, Regional Operations — Seattle
Amazon.com’s success is built on a foundation of customer obsession, and the Director of Regional Operations will lead multiple Amazon Fulfillment Centers, which are the last Amazon touchpoints in the customer experience. The Director of Regional Operations is an extraordinarily complex leadership role, requiring an executive to balance flawless daily execution with the long-term development of a team. The role requires a detailed understanding and ability to balance every operational component of multiple facilities from employee needs to IT and from process technology to process improvement. A successful executive will be able to provide strong vision and direction for the team while fostering bottom-up input and participation in process improvement from all levels of the organization. This role will serve as the face of the organization to thousands of employees across North America.
Amazon’s Director of Regional Operations will manage multiple facilities consisting of 500,000 to 1 million square feet with 500 to 1,500 full time hourly and salaried employees. At peak these numbers will increase to 2,000 to 4,000 per facility. The role will have a budget responsibility of $1B+.
Head, Sort Center Engineering – Seattle
As senior member of the management team, this position provides the leadership, management and vision necessary to ensure that the organization has the proper financial and operational controls, the necessary administrative and reporting procedures, and the required information technology and systems in place to effectively grow the organization and ensure financial strength and operating efficiency. The role has primary responsibility for over $4B in transportation cost partnering with many internal teams (Operations, Transportation, Supply Chain, Accounting, Retail Finance, Accounts Payable, Engineering, Real Estate, and IT) to drive performance and simultaneously build a world-class transportation team.
This candidate will be responsible for the development of the North America transportation strategy utilizing the USPS and contribute to the development of the organization’s strategic goals, including driving cost-out. He/she will lead the operational planning process, interacting with vice presidents within Transportation and Technology. The successful candidate will drive new insights into key financial and operational performance drivers and become a trusted leader within the organization. This candidate will be a strong and inspirational leader who has a proven track record for hiring, developing and retaining the best talent.
Head, Transportation Network Optimization – Seattle
Amazon’s Worldwide Transportation Strategy group is looking for a passionate, talented and inventive expert and leader to join the team. The Transportation Strategy team is responsible for optimizing the global transportation network for Amazon.com and making sure the company is able to deliver our customers’ products to them as quickly, accurately and cost-effectively as possible. The group owns the strategic planning and development for initiatives associated with the transportation network including long-term forecasting, optimization algorithms and mathematical modeling. The Head, Transportation Network Optimization will work with cross-functional teams to build long-term strategy and simplify and solve the world’s most complicated network problems using advanced mathematical methods and tools.
We are looking for a motivated individual with a recognized background in mathematical modeling, network optimization and machine learning with deep experience and expertise in the transportation space. The person should have current or prior academic experience with a heavy practical consultative component, or industry experience managing a research team that is engaged in mathematical/statistical modeling and analysis. The qualified candidate will have experience in building long-term strategy for inventory, network and forecasting.
The analyses and models produced by the team will guide business decisions by highlighting opportunities, identifying correlations, defining experiments, and determining cause and effect relationships. You will partner closely with many groups such as operations, IT, retail, and finance teams to support various business initiatives.
The candidate will work closely with Transportation leadership and operations research/data science teams and leverage the expertise of each individual to construct models, perform analyses, and derive relevant metrics. The candidate must have relevant domain knowledge to teach and mentor group members and to critique models and approaches taken by the group in terms of business relevance, technical validity, and computational performance. The candidate must have the skills to write documents that influence important decisions by clearly articulating strategy, business impacts and technical challenges.
Head of Finance for Worldwide Logistics – Seattle
As senior member of the management team, this position provides the leadership, management and vision necessary to ensure that the organization has the proper financial and operational controls, the necessary administrative and reporting procedures, and the required information technology and systems in place to effectively grow the organization, ensure financial strength, and operating efficiency. The role has primary responsibility for over $300M in operating expense and requires partnering with many internal teams (Operations, Transportation, Supply Chain, Accounting, Retail Finance, Accounts Payable, Engineering, Real Estate, and IT) to drive performance and simultaneously build a world-class Finance team.
This candidate will be responsible for the development of the World Wide Amazon Logistics financial management strategy and contribute to the development of the organization’s strategic goals, including driving cost-out. He/she will lead the operational planning process, interacting with vice presidents within Finance and Operations. The successful candidate will drive new insights into key financial and operational performance drivers and become a trusted leader within the organization. This candidate will be a strong and inspirational leader who has a proven track record for hiring, developing and retaining the best talent.
Fulfillment Center General Manager — multiple U.S./international locations
Amazon.com’s success is built on a foundation of customer obsession, and the GM of an Amazon Fulfillment Center is the last line of defense in the customer experience. The Fulfillment Center GM is an extraordinarily complex leadership role, requiring an executive to balance flawless daily execution with the long-term development of a team. The role requires a detailed understanding and ability to balance every operational component of a facility from employee needs to IT, from process technology to process improvement. A successful executive will be able to provide strong vision and direction for the team while fostering bottom-up input and participation in process improvement from all levels of the organization. The Fulfillment Center GM serves as the face of the organization to potentially thousands of employees and the entire community where the center is located. Our corporate leadership depends on the fulfillment centers to deliver the ultimate in customer experience and satisfaction, and it’s a role that’s taken extremely seriously throughout the company.
Amazon’s field leadership roles manage facilities of 500,000 to 1 million square feet with 500 to 1,500 full-time hourly and salaried employees. At peak, these numbers will increase to 2,000 to 4,000. Many of our sites handle over $1B in revenue per year with a $60-100 million budget.
Senior Operations Manager — multiple U.S. locations
Our Senior Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center. Contact for this position: firstname.lastname@example.org.
Senior Manager and Senior Program Manager, Worldwide Engineering Services — Seattle
Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects on the Worldwide Engineering Services team. The team is also looking for a Senior Manager to manage the PMO office.
The Senior Manager and Senior Program Manager on the Worldwide Engineering Services team will develop and implement standardized tools and processes for Capital Planning and Management and for Project Planning and Project Management, and will develop and manage strong strategic relationships with our key suppliers and business partners to reduce cost, streamline project implementation and improve capital efficiencies. These roles will develop and implement standard project management and construction management processes and methodology to be utilized by the engineers and project managers in all Worldwide regions including project planning, status reporting, budget tracking, schedule tracking, open issue resolution, system acceptance, and project closeout. Contact for these positions: email@example.com.
Manager, Patient Insights, Global Medical Device Development – Cambridge, MA
Design and execute research modules, collect, interpret, and communicate fact-based findings and data to provide relevant insights from patients to support the design and development of target drug delivery devices.
Design and execute research modules, collect, interpret, and communicate fact-based findings and data to provide relevant insights from patients to support the design and development of target Med Tech devices (including integrated wireless capability).
Develop actionable analyses and recommendations based on patient insight research to enhance device design and development which is focused on the needs of the patient.
Life-sciences related undergraduate or graduate degree required; MBA preferred and a minimum of 3-5 years of experience in the healthcare industry or management consulting; preferably in medical devices, pharmaceuticals, or biologics.
Strong foundation of working with patients for insight-gathering. Existing knowledge of patient insights, market research, and marketing techniques preferred.
The base location of this position is Cambridge, MA and will require up to 20% travel.
Manager, Competitive Insights, Global Medical Device Development – Cambridge, MA
Collect, interpret, and communicate current and future industry, competitive, and market forces to provide in-depth insights and situational awareness. Develop actionable analyses and recommendations based on research to identify business opportunities and risks. Manage external consultants for primary and secondary intelligence gathering initiatives. Interface with internal stakeholders on an ongoing, timely, and proactive basis
Life-sciences related undergraduate or graduate degree required; MBA preferred and a minimum of 3-5 years of experience in the healthcare industry or management consulting; preferably in medical devices, pharmaceuticals, or biologics.
Existing knowledge of competitive intelligence, market research, and marketing techniques preferred.
Experience with data/information sources of relevance for competitive intelligence professionals.
Demonstrated aptitude for conducting research, filtering, and analyzing data to derive actionable insights.
Position is based in Cambridge, MA and requires up to 20% travel and willingness to travel abroad on limited notice.
Contact for these positions: Suzanne Bellomo
When you click on the Internship page on the LGO website, you’ll find detailed profiles of recent LGO internships to show you examples of LGO projects and the results they achieve.
The internships are organized into seven categories:
Each section includes profiles of two internships with information on the students’ approach, project impact and MIT faculty participation. New profiles will be posted on a regular basis.
This month will feature two projects done at Amgen on optimization of processes. The first is by Matt Dumouchel on the optimization of production changes to improve output from existing factory assets. The second is by Andrew Bower on the optimization of schedule raw material sampling.
Amgen, one of the world’s largest biopharmaceutical companies, discovers, develops, manufactures, and delivers innovative human therapeutics to patients worldwide. The Amgen Rhode Island (ARI) site is one of the company’s drug substance manufacturing facilities. Amgen is evaluating potential efficiency improvements involving production of commercial and pipeline molecules in its manufacturing network. These improvements would be intended to provide benefits in areas such as the flexibility of the facility and/or its operating costs.
The purpose of this internship is to evaluate technologies for potential future implementation in the Amgen manufacturing network, with the ARI facility as the focal point, allowing for more efficient use of existing drug substance production fixed assets. These technologies would improve: (1) yield (quantity of protein per batch), (2) run rate (production batches per time), and/or (3) success rate (probability of producing in-specification drug substance). The deliverables for this internship include business cases for the most promising technologies and a report documenting the prioritization of candidate technologies for business case development.
The current capabilities of ARI were assessed with respect to yield, run rate, and success rate of the manufacturing process. Candidate technologies were identified through analysis of the results of the capability assessment, communication with Amgen subject matter experts, and a literature search. The list of candidates was narrowed using several criteria including alignment with the goals of the project and status of previous or on-going business case evaluations within Amgen. The potential costs and benefits of implementing promising candidates were quantified through analysis of operating data and collaboration with functions such as Manufacturing and Finance.
Over 80 candidate technologies were identified for potential use in Amgen drug substance manufacturing facilities. Business cases were developed for implementation of three of these candidates. Several other promising candidates were also identified that may be valuable for further consideration. The three business cases, which involve: (1) a yield increase through improved cell culture process control, (2) a run rate improvement through debottlenecking of a process support system, and (3) a yield improvement through redesign of the drug substance container, immediately provide additional options for network production planning decisions. If implemented at ARI, these technologies would enable avoidance of manufacturing expansion costs, overall reduction in cost of goods manufactured, and longer-term manufacturing capacity at Amgen. Finally, piloting these technologies at ARI would provide a baseline of operating experience to support their application elsewhere in the network.
The Amgen Manufacturing Ltd. facility in Juncos, Puerto Rico faces a challenge encountered by manufacturers across industries: How can they make the best use of their existing resources? As production volume and product mix increase, how are costs kept from increasing as well? This LGO internship looked to answer those questions in the context of raw material receiving for biopharmaceutical manufacturing.
Over the course of the seven month project, an analytical planning tool centered on scheduling optimization and priority queuing was developed, highlighting areas for improvement. Based on insight gained from the tool, a plan was established which would reduce turnaround time (TAT) by 50% and work in process (WIP) by 45% in the raw material sampling area. The improvements will not only provide financial and operational benefits to the organization, but serve as a foundation for continuous improvement as the findings from this project are applied elsewhere.Approach:
The first segment in the project was to investigate the raw material receiving value stream, a process which encompasses multiple functional groups. Through this investigation, the sampling area was identified as a prime candidate for piloting new initiatives. Past programs have made gains in the sampling area cycle time, but at the onset of the project the process output was unstable and subject to numerous constraints. Further study in the sampling area revealed that a planning horizon shorter than the area’s cycle time was a primary source of output variance; sampling was unable to anticipate issues caused by spikes in material arrival.
In order to extend the planning horizon, a priority queuing strategy was established around a linear program-based planning tool. The tool included capability to consider resource constraints, incoming material demand, material criticality, and conditional limitations, like worker vacation time. An analytical element was incorporated to highlight bottlenecks and identify potential scheduling conflicts so they can be mitigated. The planning tool acted as a predictive model allowing for various scenarios to be evaluated while working towards the optimal.Conclusions:
This project highlighted the importance of understanding how process inputs affect process output. In the case of raw material sampling, the variable mix of incoming materials exceeded the capacity for processing, particularly for solid materials, elevating the average TAT and WIP. Aligning sampling’s capabilities to the input work makes it more flexible and better able to handle future demand. However, the ideal state for the area involves working with the upstream group, supply chain, to level-load arrivals. In this case, WIP can be reduced over 60% from its current level while maintaining TAT adherence at the 50% improved rate. Further utilization gains are possible, but only through value stream analysis and enhanced collaboration between functional groups.
If you have companies or areas of research you’d like to see highlighted in the monthly newsletter, please contact Ted Equi (firstname.lastname@example.org).
Please make our students' blogs a regular part of your reading about LGO. If you’re interested in the current state of the program, these blogs are a great place to start.
This month we have many new bloggers from the Class of 2016: welcome to the team!
Videos of current students, LGO webinar videos and other notable videos are available through our MIT TechTV collection. Please browse the collection and let us know what other videos you’d like to see.
Please visit the website of the MIT Systems Design and Management program to learn about their upcoming events, including Systems Thinking webinars.
Log in to the Virtual Community to see LGO alumni information, find other alumni, update your information, or find theses. If you have trouble getting in, contact email@example.com or use the "forgot password" button. If the email address you submit is in our system, your username and password will be sent to you.Josh Jacobs, LGO Director of Operations and Partner Integration (firstname.lastname@example.org, 617-253-2959).